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Credit & Payments
When is my credit card charged?
Items are charged to you when you placed an order. In case there
are accidental or unavailable items occurred, we will make full
refund to your credit card.

Which credit cards do you accept?
We accept Visa, and Master card.

Is my credit card information secure?
Yes, we encrypt all credit card information during transmission
and storage, so that data is private and secure.

Can I change my payment method?
The payment method for an order cannot amend or cancelled
once the order has been submitted to Charoon Thai Silk.
Email & Catalog Subscription
Will you share my email address with others?
Email & Catalog Subscription
How will I know that you've received my order?
Once you’ve placed an order, you will receive an Order
Acknowledgement email to confirm your order details, including
shipping and delivery estimates for each item. Once your item has
prepared for shipment and ships, you will receive a Shipment
Notification email with carrier and tracking information.

How do I order offline?
To place an order offline, please call Charoon Thai Silk
at +66 2 682 1975

How do I know if my items are available immediately?
Note that all of our items are all specially crafted items. Once you
have made purchase, this will immediately proceed to our
production team. Your item will be ready within 2 weeks. However,
some items may need specialty and could take up to 4-6 weeks.
There are also cases where some items are in stocks. Once your
purchased items are ready, we will inform you immediately
via e-mail.

How do I ship to an address other than my billing address?
Shipping to another address that is different from your billing
address is easy. As you go through our checkout process, simply
enter in the shipping address when you arrive on the shipping
information page. If you're a registered user, the address will be
automatically added to your address book (so that you can access
it for future purchases).

Will I receive all the items in my order at the same time?
Yes, your order will be sent together.

Do you ship overseas?
Yes, we ship worldwide excluding US, India and China.

What happens if my delivery
goes missing?
In case of any problems with your delivery, Charoon Thai Silk will
be in direct contact with the carrier to resolve the issue as quickly
as possible with as little inconvenience to you. We will make every
effort to contact you and keep you informed of the progress of
our investigation and where appropriate, deliver a replacement.